May 21, 2026
Customer Spotlight: BD Media
Anick Quee - De Buijzer
With RoutiGo, BD Media is building a delivery operation that offers address-level insights, real-time management, and control over execution.
Read more
The preparations are being made in full. For example, PostNL has 1250 trucks and 6,000 parcel boxes are ready and expect DHL to deliver significantly more packages than last year. That requires extra hands and wheels. New parcel deliverers are starting en masse at the busiest time of the year. Deliverers that you need to prepare for this period in a short time. How do you deal with that?
Extra long partying
During the seasonal peak, our industry is under a magnifying glass. Or know if a package arrives too late. A gift delivered after December 25 is a ready-to-use recipe for a bad review. The workload, bad weather conditions, sick employees and road traffic don't really contribute to that either. Our solution for the seasonal peak? Spread Christmas so we can party for an extra long time! But let's be realistic, this isn't a real solution. The seasonal peak is inevitable. That is why it is essential to have sufficient delivery staff to deal with this.
The perfect delivery person
The biggest challenge, of course, lies in finding competent delivery drivers. But what actually characterizes them? What kind of people do you need, what do you need to teach them and how do you get all this done as quickly as possible? How do you ensure that someone you bring in via an employment agency tomorrow can hit the road carefree the day after tomorrow?
Customer friendliness
Of course, it goes without saying that your delivery person has a driver's license. But do you also expect him to know his future delivery neighborhoods inside out and to master the most efficient route? No, right? It is more important to focus on customer friendliness. In 2023, the rest will be arranged automatically. RoutiGo maps out the optimal route, informs the customer and reports changes to the delivery person and recipient in the meantime. Thanks to the simple controls of our app, delivery drivers can start immediately. All you have to do is train the delivery drivers for what it's really about: customer friendliness. This is how you ensure the #ultiemeontvangstbeleving at the door.
