Customer story: De Lokalist

Always arriving on time. Delivering daily fresh products, fresher than fresh. Fulfilling the promise of punctual delivery. Do you ever wonder how delivery services manage to do that? For Richard Nederlof – owner and winner of the ABN AMRO Newcomer Retail Award – this is no longer a question. His company, De Lokalist, delivers specialty products from local suppliers. These are ordered online, combined, and delivered to homes in a single order. Richard: 'Our customers order quality products. This luxury includes personal delivery, which is part of the overall experience. That's why it's important that we communicate delivery times clearly and that we deliver the products fresh, exactly as they taste best. With real-time tracking of delivery drivers, this is possible. Customers literally see their delivery driver approaching.' Do you also want that personal approach in your delivery? Always be on time, see customers satisfied? In the full customer story of De Lokalist read how Richard makes that possible!