The Consumers' Association for the complaint, RoutiGo for the solution.

What causes the complaints?

This April's survey – conducted among 10,000 panel members – reveals the three biggest annoyances. Topping the list: the package delivery person falsely claims you weren't home. Immediately following are packages being redirected to pick-up points and poor communication with the delivery service.

RoutiGo for the solution

“Problems are meant to be solved,” is our philosophy at RoutiGo. That's why we've developed smart delivery software. With RoutiGo software, you plan your deliveries efficiently. Clear routes, clear planning. But most importantly: satisfied customers. They can follow along via the dashboard and know exactly when their package will be delivered. Notes like “you weren't home” or “your package is at a service point” are now a thing of the past. Furthermore, through live track & trace, they can contact our well-informed customer service, who can immediately answer questions about their delivery. And that also eliminates the last annoyance.

Want to deliver without annoyances too? Then visit RoutiGo.com.

Source:

• https://www.consumentenbond.nl/online-kopen/pakketbezorging