May 21, 2026
Klant aan het woord: BD Media
Anick Quee - De Buijzer
BD Media bouwt met RoutiGo een bezorgoperatie met inzicht op adresniveau, realtime sturing en grip op de uitvoering.
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The world of delivery drivers is constantly changing
With most delivery services, time windows are static and broad. The day before delivery, the recipient receives an email or SMS merely stating whether the package will arrive in the morning, late morning, afternoon, or evening. Nothing more. This information doesn't change until the delivery driver is at the door. However, the delivery driver's world is constantly evolving – a sick child, a traffic jam, or an urgent last-minute delivery can all impact their schedule.
The Ultimate Delivery Experience
In an era where everything revolves around the optimal customer experience, a serious company also strives to provide an ultimate delivery experience. If someone is sending a bouquet of flowers to an elderly aunt for her birthday, the delivery experience is inherently special – after all, she's receiving an unexpected gift! Whether it arrives at 10 AM or 3 PM doesn't make much difference. However, if a customer is waiting for their groceries, they'll want to know exactly when they can preheat their oven.
Track & Trace Provides a Static View
Research shows that 60% of consumers want more control over their delivery experience. This means greater influence over the delivery method and the final delivery location. Simply being fast is no longer enough. What matters is that the customer receives the product precisely when they need it. A system like track & trace leads us to believe that the information displayed is live. In reality, you're often looking at a static snapshot. That is no longer sufficient.
Real-time Insight
By offering real-time insight into the progress of your delivery process, you can provide your customers with that ultimate delivery experience. If your customer service team can see where your drivers are, they can keep customers precisely informed. RoutiGo makes this possible. Daniel Hensens, COO at online fresh supermarket Crisp: "Communicating the delivery time is incredibly important to us. Since we started working with RoutiGo, we've received compliments on both our delivery service and our communication throughout the delivery process."
Curious?
Want to learn more about real-time delivery? Feel free to contact us via the contact form or call us at 030 – 7600 018.
