Qeuze, the specialist in wines, spirits, and fine food.

With the online store Qeuze.com, end-users can also order directly online. Qeuze is a subsidiary of Buspro. For over 12 years, Buspro has been handling the fulfillment of promotions, campaigns, and logistical processes. In addition to fulfillment for Qeuze, Buspro also provides logistics services for various (online) clients. One of the key aspects that sets Buspro apart is the quality and dedication of its fulfillment services. Besides timely delivery of orders, they also deal with varying opening hours and the delivery of fresh (chilled) products in the hospitality sector. For this, real-time insight into the route, expected delivery time, and handling unexpected circumstances are crucial. Furthermore, specifying the delivery location and time afterwards is an important aspect of their delivery service. Ultimately, Buspro aims to serve its clients as effectively as possible. A delivery service tailored to customers contributes to better delivery and thus a better experience.

‘’RoutiGo maps out the route in advance. But if something comes up, you can add it in real-time, and RoutiGo recalculates the route. That's what RoutiGo primarily determines: the most efficient route.’’

After two months of using RoutiGo, the benefits were clear. Real-time insight into the driver's progress allows customers to be kept informed immediately. Internally, there is continuous insight into the driver's status. Buspro employs experienced drivers. They need to retain their autonomy and utilize their knowledge. The driver knows the delivery regions and customers like no other. RoutiGo provides them with advice, but the driver retains the freedom to deviate from it. RoutiGo will adjust its route advice and recalculate the most efficient route. The implementation phase was short. Thanks to a user-friendly dispatch module and a driver app, RoutiGo was easy to integrate into daily operations. By simply uploading a CSV file, a comprehensive overview of the routes to be driven is immediately visible. Good coordination of functionalities ensures that changes can be easily implemented throughout the day.

Benefits

Internal

• Real-time insight and adjustments
• Responding to unexpected circumstances
• Reporting of delivery location and time
• Comprehensive overview with easy address import

External

• Most efficient route advice
• Driver autonomy
• User-friendly driver app
• Easily keep customers informed about delivery times

‘’One of RoutiGo's strengths is that it's very user-friendly. The system is super convenient and easy to use. With a simple address import form, you get a very comprehensive overview of routes.’’

Buspro anticipates growth in the coming years, expecting more drivers and more addresses. RoutiGo will be crucial in this. The more drivers and addresses, the more relevant RoutiGo becomes!