Delivery is part of an experience

The Lokalist makes it possible for everyone to order the specialties of local suppliers online. In the online supermarket, quality products from various local entrepreneurs are combined and delivered to your home in one order. Richard Nederlof, owner of De Lokalist: ‘Our customers order quality. They want good food and special products. We want to deliver them personally. Orders are part of an experience, something people look forward to. We often hear from our drivers that customers are already waiting for them. That puts a smile on everyone’s faces. That’s why it’s important that we communicate well about delivery times and that we deliver the products fresh, exactly as they taste best. This is possible with RoutiGo’s software.’

Problem

How do I communicate with customers about the delivery times of daily fresh luxury products and keep the promise of punctual delivery?

Objective

We want to keep promised delivery times and communicate them clearly to customers.

Result

Real-time tracking of delivers by customers, so customers literally see the delivery driver arrive at the agreed time.

RAPID GROWTH CALLS FOR SMART SOLUTIONS

‘We looked closely at the opportunities presented by the corona crisis’, Richard explains. ‘We were already implementing this concept on a smaller scale, but we quickly worked towards a new way of working. We wanted to make it possible for everyone to order local specialties online. That’s why we sat down with retailers and expanded the concept. A month and a half later, our company came to fruition, this time at a larger scale. Logistics are expensive, so it requires efficient planning. Because we also sell many fresh products, the quality of delivery is paramount. We want to give our customers the right information about delivery times, so that they actually get their products delivered fresh.’

PERSONAL DELIVERIES WITH EFFICIENT PLANNING

‘So we needed an efficient planning tool. A tool that would provide insight into the correct departure times, the desired delivery times and the best routes. But also a tool with which we could communicate with customers. This way, we can be sure that they are at home when the deliverer arrives. We like to deliver orders personally. You can’t just deliver these products to the neighbours or put them in the shed.’

OVERVIEW OF ROUTES AND TIMES

‘It was important for us as a start-up to find a party that would think with us. A party that could provide a solution that allowed us to both plan efficiently and communicate with our customers. We found that party in RoutiGo. With RoutiGo’s software, we have insight into how we can make the smartest use of our fleet and what the correct departure and arrival times are. We can now also plan efficiently if a customer suddenly asks us if we can deliver the groceries later.’

WORKING SMARTER

‘With this software we can not only plan more efficiently and communicate better, we can also work smarter. We drive with our regular drivers. But we also have peak times when we need to deploy new drivers quickly. With this software, that’s no problem at all. We now give new drivers a crash course in the system and the app. That saves De Lokalist a lot of onboarding time.’

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