How do I communicate with customers about the delivery times of fresh products and deliver on time?
We want to meet promised delivery times and communicate them clearly with customers.
Real-time tracking of delivery drivers by customers, so that customers literally see the delivery person arrive at the agreed time.
Richard Nederlof owns Lokalist, an ordering and transport platform for local food. Lokalist makes local food discoverable, orderable and available for everyone. How? By connecting the offerings of farmers, growers and other food makers directly with business and private customers. Many products have to be delivered fresh. This requires efficient planning and good communication with its customers. This is possible with RoutiGo software. “Customers are literally looking forward to our delivery drivers,” says Richard.
Lokalist brings supply and demand together on their smart regional trading platform. They connect farmers, growers and other food makers directly with retailers, caterers, chefs and consumers. Richard Nederlof, owner of Lokalist: “Our customers order quality. They go for good food and special products. We want to deliver it personally. The orders are part of an experience, something that people look forward to. We often hear from our drivers that customers are already waiting for them. Doesn't that make everyone happy? That is why it is important that we communicate well about delivery times and that we deliver the products fresh. That's possible with RoutiGo's software. '
“So we needed an efficient planning tool. A tool that would provide insight into the correct departure times, desired delivery times and the best routes. But also a tool that allowed us to communicate with customers. This way, we can be sure that they are present when the delivery person is at the door. We would like to deliver orders in person. You can't just deliver these deliveries to the neighbours or put them in the shed. '
As a startup, it is important for us to find a party that thinks along with us. Who was able to offer a solution that allowed us to both plan efficiently and communicate with our customers. We found that party in RoutiGo. With RoutiGo's software, we have insight into how we use our fleet smartest and what the correct departure and arrival times are. We can also now plan efficiently if a customer suddenly asks along the way if we can deliver the products later. '
“With this software, we can not only plan more efficiently and communicate better, we can also work smarter. But we also have peak times where we need to quickly deploy additional drivers or transporters. With this software, that is no problem at all. We are now giving new drivers a crash course in the system and in the app. That saves us a lot of training time. '
