How can I easily inform my customers correctly about the progress of their order?
Real-time insight into the progress of our delivery process so that we can inform customers on time, quickly and correctly.
Real-time insight for our customers and customer service when the order is delivered.
Daniel Hensens, is responsible for Operations at online supermarket Crisp. At the startup Crisp, quality is key and that starts with the products and then comes back to everything. The time of delivery is simply extremely important; you want to know what time your dinner will be delivered. As a rule, companies either have good planning software or they are much more focused on the customer experience. With RoutiGo, we now have both.
Crisp is an online fresh supermarket. “Via a user-friendly app on your phone, you can buy super fresh groceries from Crisp, purchased directly from makers and growers. You can order until 10 pm and have your groceries delivered the next day. Our customers do want to know exactly when their groceries will be delivered,” says Daniel Hensens, COO at Crisp. “Communicating the delivery time is extremely important to us. Since we've been working with RoutiGo, we've received compliments on both our delivery and communication during the delivery process. '
“In the industry where Crisp is located, the time of delivery is simply extremely important,” explains Daniel. “If my groceries arrive at 6 p.m., I can immediately use them for dinner. If my order arrives at 10 p.m., I'll have to arrange something else for tonight. '
Daniel Hensens: “If you deliver flowers, people won't be watching at an hour, but you want to know what time your dinner will be delivered. With RoutiGo, the customer has insight into what time the groceries are delivered and whether delivery is still on schedule. It is also nice to see which driver drives where for our own customer service. Is everything still going according to plan or do we have to call customers so that it will be a little later? That combination that RoutiGo offers, from route planning, navigation, registration and track & trace is just great. Communicating the delivery time is therefore highly appreciated by our customers. '
Hensens: “The software is also very user-friendly and even in our own corporate identity. You don't have to download all kinds of complicated programs, it works nicely and easily, without having to go through thick manuals. That doesn't mean you can't do much with it, though. At first, we found it just as exciting whether a piece of software could really deliver that combination of route planning and track & trace. As a rule, companies either have good planning software or they are much more focused on the customer experience. So practice has shown that with RoutiGo you can do both at the same time. '
